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Common Questions
Frequently Asked Questions
The easiest way is to submit our insurance verification form. Our billing specialists will contact your insurance company directly and let you know exactly what's covered and your out-of-pocket cost — usually within 1 business day.
Once your insurance is verified and any required prescriptions are received, most orders ship within 1–2 business days and arrive within 3–5 business days via standard shipping. Expedited options may be available.
Some items — like wheelchairs, diabetic shoes, and certain diabetic supplies — require a doctor's prescription for insurance billing. We coordinate directly with your doctor's office to obtain the necessary orders, so you don't have to worry about the paperwork.
Yes! Once you're set up as a patient, we can automatically process refills on schedule based on your prescription and insurance coverage. You'll receive a reminder before each shipment so you're always in control.
We handle coordination of benefits between Medicare and secondary insurance plans. In many cases, your secondary insurance covers what Medicare doesn't, resulting in little to no out-of-pocket cost for you. Just include both plans when you submit your verification form.